Frequently Asked Questions
Everything you need to know about your Melvin & Hamilton experience, from our artisanal craftsmanship to shipping and returns.
How do I know which size to choose for my Melvin & Hamilton shoes?
Our shoes generally run true to size, but some models may fit larger. We recommend checking the 'Size Guide' on each product page for specific measurements. If you are between two sizes, we typically suggest choosing the smaller size for our leather-soled models.
What makes Melvin & Hamilton leather products unique?
We specialize in high-quality, vegetable-tanned leather and hand-finished patinas. Our commitment to sustainable craftsmanship means each pair of shoes features unique color nuances and a character that develops beautifully over time.
What are your shipping options and delivery times?
We offer standard and express shipping across Europe and internationally. Orders are typically processed within 24 hours. Standard delivery takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
What is your return policy?
If you are not completely satisfied with your purchase, you can return your items within 14 days of receipt. The products must be in their original condition, unworn, and in their original packaging to be eligible for a full refund.
Which payment methods do you accept?
We accept a wide range of secure payment methods including Visa, Mastercard, American Express, PayPal, and Klarna (available in select regions). All transactions are encrypted for your security.
How should I care for my leather shoes to ensure they last?
To preserve the quality of your shoes, we recommend using a shoe tree when not in wear and applying a high-quality leather cream regularly. Avoid wearing the same pair two days in a row to allow the leather to breathe and dry.